If there is an issue with your order, please contact customer service for more information on returning an item. We are not responsible for manufacturer defects or warranties. If there is an issue with your order, please contact customer service for more information on returning an item. We do not cover manufacturer warranties and returns will be accepted upon our discretion. Be aware that the tamper-proof rings on Unicorn Type Bottles may be weak and can break off and/or come loose during shipping. EJuice Connect will not offer replacements due to broken tamper rings. Customer is responsible for sending back complete kits with everything received in original packaging and must be accompanied with original receipt. Orders approved for RMA must have tracking on the return shipment. We will refund your order upon receipt providing everything is returned as received. I.ms cannot be exchanged, only refunded. If we find your return was in working order you may be subject to a restocking fee.